OrderDeskHome delivery
without the
WhatsApp chaos.
Customers send their shopping list. Your team prepares it, attaches the bill, assigns delivery and keeps everyone updated — in one place, with one order number.
No customer accounts. No product catalogue. Your existing billing software stays exactly as it is.
Today
Hi, need delivery
2 kg Ponni rice
2 packets milk
Actually add bread
Do you have the large Surf packet?
If not get another brand
My address is…
Please deliver after 6
Can you send the bill?
Has it left? Who is delivering?
Four employees, one phone, and nobody sure what has been picked.
With OrderDesk
Request
Customer sends their list
Review
Desk confirms details
Picking
Item by item
Billing
Your POS bill, attached
Delivery
Assigned to a driver
Delivered
Everyone knows
One order number. One status. One invoice. One timeline everybody can see.
It works the way your delivery desk already works.
OrderDesk manages the order around your shop. It does not try to become your shop.
The customer
Sends a list in under a minute
Type it, paste it from WhatsApp, or reuse the last order. Name, phone, address, done — no signup, no password.
The desk
Reviews and hands it to a picker
Details confirmed, delivery slot noted, substitution preference recorded, picker assigned.
Billing
Attaches the real invoice
Bill it on your usual system. Enter the total, snap or upload the invoice, mark how payment will be collected.
Delivery
Goes out and closes the loop
A driver picks it up from their phone, the customer's tracking page updates, and the order is finally marked delivered.
Everything a delivery desk needs. Nothing it doesn't.
A list, not a catalogue
Customers type or paste what they want, the way they already do on WhatsApp. No products to maintain, no stock to sync, no prices to publish.
Item-by-item picking
Every line is marked Found, Unavailable, Substituted or Quantity changed — so nobody has to remember what was missing.
Your bill stays your bill
Keep billing in the software you already use. OrderDesk records the invoice number and total, and attaches the PDF or a photo of the printed bill.
WhatsApp, but organised
One tap opens WhatsApp with the right message already written. Your staff press Send. No messaging API, no per-message cost.
A driver view that fits a phone
Delivery staff see only their own deliveries: address, landmark, amount to collect, call, navigate, done.
Nothing leaks between stores
Every order, invoice and phone number is scoped to one store and enforced in the database itself, not just in the app.
Roles that match real shops
In a small supermarket one person often wears three hats. Give them all three — the permissions follow.
- Owner
- Sees the whole delivery desk, staff, settings and the day's numbers.
- Manager
- Runs the queue, assigns pickers and drivers, sorts out problems.
- Order Desk
- Takes orders by phone or WhatsApp and confirms delivery details.
- Picker
- Works the list on a phone and resolves every line.
- Billing
- Enters the final amount and attaches the invoice.
- Delivery
- Gets a stripped-down view of their own deliveries only.
A monthly fee, not a cut of your sales.
You already run on thin grocery margins. OrderDesk charges for software, never a commission on the orders it manages.
Starter
For a single store finding its feet
₹999 /month
- 1 location, up to 3 staff accounts
- Full order workflow and picking
- Invoice attachment
- Customer tracking links
- Manual WhatsApp templates
Pro
For a busy delivery desk
₹1,999 /month
- Unlimited staff accounts
- Delivery zones and fees
- Delivery assignment and driver view
- Operational analytics
- Store branding and saved templates
Business
For multi-branch operators
Custom
- Multiple branches
- Advanced permissions
- Custom domain
- Data exports
- Priority support
Indicative pricing for the Indian market while OrderDesk is in pilot — it will be validated with store owners before launch. Pilot stores run free.
OrderDesk is not an online supermarket.
There is no catalogue, no browsing, no cart, no online payment and no marketplace. Your customers do not shop here — they send you a list, exactly as they do today.
No product catalogue
Nothing to set up before you can take your first order.
No stock sync
Availability is decided by the person standing in the aisle.
No online payment
Cash, UPI or card on delivery — OrderDesk just records it.
No POS replacement
Your billing system and your accountant stay untouched.